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Trpimir Kvesić , Director of CRM Consulting at Comping

CRM http://www.comping.hr

Bilateral Meetings

  • 25.10.2013 Friday (10:30 am - 11:50 am)
  • 25.10.2013 Friday (13:00 pm - 14:40 pm)
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Country: Croatia

Organization Type: Company

Phone: +385992484236

Email: trpimir.kvesic@comping.hr

City: Zagreb 10000,Heinzelova 70 Google map

Areas of Activities

ICT and Electrical Engineering

    Research and Development

      Offer

      Customer relationship management

      Every company is engaged in managing relationships with customers, even though they are not aware of it or they do not pay enough attention to these relationships. Perhaps the simplest way to describe Customer Relationship Management - CRM is a need for companies to get to know their customer and on the other hand, in every interaction with a company the customers should feel that the company is aware of their importance for mutual business relationship.

      Instead of expensive and complicated solutions Comping has produced a very simple but complex solution by integrating two recognized and accepted Microsoft products. Integration accomplishes easy to use and well known system that simplifies customer care processes and makes a first step in sales and customer care collaboration also including full analytics of required contact center details. In an easy and fast way instead of implementing organizational CRM implementation can be started with CRM on a business unit level that will be simple, easy to use and its results will be quickly evident. This kind of CRM can later be an example for implementing global CRM in the whole organization and a help in avoiding obstacles that were already solved.

      Keywords: CRMSalesMarketingCustomer supportOrganization
      Cooperation Offered
      1. Sales / Distribution
      Offer

      Contact Center - ContactInCloud

      Comping presents a business solution that automates customer care processes and opportunity management. The service covers incoming and outgoing calls in contact center that does not require a separate phone infrastructure such as telephone switchboards or PBX infrastructure networks; Internet access is a single requirement. Along with affordable price and rapid deployment, the solution also enables the agents, operators or sales staff to use the system independently of their location, including work from home or even from a distant island or top of the mountain if necessary.

      Solution is based on Microsoft Dynamics CRM 2011 and Microsoft Lync Server 2010/2013. Microsoft Dynamics CRM 2011 is a Customer Relationship Management solution that contains sales, marketing and service module. By integrating Dynamics CRM 2011 and Lync server, that represents communication and collaboration system, unique contact center functionality was obtained.

      Lync server and Microsoft Dynamics CRM integration enables easy and rapid processing of user requests. Recognition of incoming calls and callers accelerate agents’ work in customer service. “Click to dial” functionality for outgoing calls enables users to work in only one application. Based on this integration and incoming/outgoing calls automation, all phone calls are saved into CRM, which enables easy and detailed reporting from CRM system.

      Keywords: CRMContact CenterSalesCustomer supportMarketingIncoming and outcoming callsPredictive dial
      Cooperation Offered
      1. License agreement
      2. Technical co-operation
      3. Sales / Distribution